Terms of Service
Effective Date: March 1, 2026 | Last Updated: May 8, 2026
Welcome to REENU. These Terms of Service ("Terms") govern your access to and use of the website reenu.ai, our client portal, and all related services (collectively, the "Service") operated by REENU Technologies, Inc. ("REENU," "we," "us," or "our"). By using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 18 years old and a resident of the United States to use the Service. By creating an account, you represent that all information you provide is accurate, current, and complete.
2. Account Registration
To access certain features, you must create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Notify us immediately at support@reenu.ai if you suspect unauthorized access.
3. Description of Service
REENU provides a technology platform that:
- Generates property estimates and damage assessments using satellite imagery and weather data
- Connects homeowners with certified, licensed installers for roofing, siding, gutters, and related exterior work
- Facilitates insurance claim filing and management
- Provides a client portal for real-time project tracking, communication, and document management
REENU is a technology platform, not a construction company or insurance provider. We facilitate connections between homeowners and independent contractor installers.
4. Installer Network
4.1 Independent Contractors
Installers in the REENU network are independent contractors, not employees or agents of REENU. While we vet installers for licensing, insurance, and quality standards, REENU does not directly supervise or control the work performed.
4.2 Warranties
Construction work performed through our platform may be covered by: (a) manufacturer product warranties, (b) installer workmanship warranties, and (c) REENU's customer satisfaction program, which helps mediate workmanship disputes between you and your installer. Specific warranty terms are detailed in your project agreement.
4.3 Disputes with Installers
If you have a concern about work quality, contact us at support@reenu.ai. We will work to mediate and resolve the issue. However, your primary contractual relationship for construction work is with the installer, not REENU.
5. Insurance Claims
When you authorize REENU to assist with an insurance claim:
- We act as your representative in communications with your insurance carrier, not as your attorney or public adjuster (unless separately engaged)
- We generate Xactimate-format estimates using AI and satellite data to support your claim
- Approval and payment of claims is solely at the discretion of your insurance carrier
- We do not guarantee any specific claim outcome or payout amount
6. Fees & Payment
6.1 Platform Fees
Use of the REENU platform (creating an account, tracking projects, messaging) is free for homeowners. Service fees may apply to specific transactions and will be disclosed before you commit.
6.2 Project Costs
Construction costs are detailed in your project agreement and are payable as specified therein. Insurance-covered projects may require deductible payment from the homeowner. Payment terms, schedules, and accepted methods are outlined in each project agreement.
6.3 Cancellation
Cancellation policies vary by state and project stage. State-specific cancellation rights (e.g., rescission periods) are disclosed in your project agreement and comply with applicable state law.
7. User Conduct
You agree not to:
- Provide false or misleading information
- Use the Service for any unlawful purpose, including insurance fraud
- Interfere with or disrupt the Service or its infrastructure
- Attempt to access another user's account or data
- Scrape, harvest, or copy content from the Service without authorization
- Use the Service to harass, threaten, or harm any person
8. Intellectual Property
All content, software, designs, logos, and other materials on the Service are owned by REENU or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.
9. Privacy
Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. REENU DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that: (a) the Service will be uninterrupted or error-free; (b) AI-generated estimates will be 100% accurate; (c) any specific insurance claim outcome will result; or (d) installer work will be defect-free (though our quality guarantee program addresses workmanship concerns).
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, REENU AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO PROPERTY DAMAGE, LOSS OF DATA, OR LOSS OF PROFITS, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.
OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO REENU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $500, WHICHEVER IS GREATER.
12. Indemnification
You agree to indemnify and hold harmless REENU, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; or (c) your violation of any third-party rights.
13. Dispute Resolution
13.1 Governing Law
These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles.
13.2 Arbitration
Any dispute arising from these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall take place in Denver, Colorado. You agree to waive your right to a jury trial and to participate in a class action.
13.3 Exceptions
Either party may seek injunctive relief in a court of competent jurisdiction for violations of intellectual property rights or confidentiality obligations.
14. Modifications
We may update these Terms at any time. Material changes will be communicated via email or a notice on the Service. Continued use after changes become effective constitutes your acceptance of the revised Terms.
15. Termination
We may suspend or terminate your account at any time for violation of these Terms or for any reason with reasonable notice. You may delete your account at any time by contacting support@reenu.ai. Termination does not affect obligations arising prior to termination, including payment obligations for in-progress projects.
16. Miscellaneous
- Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
- Entire Agreement: These Terms, together with the Privacy Policy and any project agreements, constitute the entire agreement between you and REENU.
- Waiver: Failure to enforce any right or provision does not constitute a waiver of that right or provision.
- Assignment: You may not assign these Terms without our consent. We may assign our rights and obligations freely.
17. SMS Messaging Program
17.1 Program Description
Program name: REENU OTP Verification and Account Communications.
By providing your phone number to REENU through our website at reenu.ai, you consent to receive SMS messages from us. Messages may include one-time verification codes for account authentication, account-related notifications, inspection scheduling updates, and insurance claim status communications.
17.2 Opt-In and Consent
You opt in to receive SMS messages by entering your phone number during the REENU onboarding flow at reenu.ai/start and explicitly tapping the "Send code" button. A TCPA disclosure is presented above the submit button before you opt in. We do not send SMS to phone numbers that have not been explicitly provided through this consent flow.
17.3 Message Frequency and Rates
Message frequency varies based on your account activity and the verification codes you request. Message and data rates may apply depending on your wireless carrier plan.
17.4 HELP and STOP
You may reply STOP to any SMS message at any time to opt out of non-transactional messages from REENU. You may reply HELP for assistance. You may also contact REENU support at support@reenu.ai for help with our SMS program.
17.5 Carrier Liability
Wireless carriers are not liable for delayed or undelivered messages. Service availability and message delivery depend on your wireless carrier and device.
17.6 Privacy
Your phone number is collected, used, and protected as described in our Privacy Policy, including our commitment that REENU does not sell, rent, or share your phone number with third parties for marketing purposes.